Excellent business, great people
Thank you, Noel, for your excellent review! We're delighted to hear that you had a great experience with us. At Birch's Automotive, we take pride in providing top-notch service with a friendly touch. We appreciate your support, and we look forward to serving you again soon!
Very nice people! Excellent service.
Thank you for the review
I can tell you that John and Billy really know this stuff. I can also tell you that I almost fainted when I got the bill. I guess their knowledge is worth quite a bit of money. But I ended up spending about $16,000 on a $12,000 car. I would recommend them, because they are very knowledgeable. Just be ready to get your checkbook out.
Thank you, James, for appreciating our knowledgeable team. We understand concerns about expenses and strive to provide transparent pricing. Your recommendation means a lot to us.
Fantastic service, friendly staff, honest mechanics. Can't go wrong here.
Thank you so much for the kind words, Rahi! We really appreciate you taking the time out to write us a great review!
There is no other place I will ever take any of my personal or work trucks too. The owner John and the entire staff has given me phenomenal communication and customer service from start to finish.
Joe, thank you for choosing Birch's Automotive for your truck needs. We aim to provide exceptional service and it's great to hear that we delivered. We'll pass along your kind words to John and the team. We look forward to helping you with your trucks in the future.
Friendly, communicative, work done well
Thank you, Tom, for the 5-star review! We're thrilled to hear that you were impressed with our friendly and communicative service. It's great to know that the work we did met your expectations. If you have any further automotive needs, don't hesitate to reach out!
My trailer back axle brakes locked up bearing went out not far from Birch Automotive so went in there and John said yes they’ll fix the trailer . I have my trailer back next day completely fixed and John and his staff were excellent did John great job and I would recommend them to anybody.
Thank you for sharing your fantastic experience at our shop, Anthony! We're thrilled to hear that you were impressed with our service and that we were able to promptly fix your trailer. Our team, especially John, is dedicated to providing excellent service to all of our customers. We truly appreciate your recommendation and look forward to assisting you again in the future!
Price gouges. Went in for a muffler delete which is a simple job 1hr at the most. Was charged $800 for it. Which included the 2hr extra hours they added to the price like I said the job only took about an hour..MAYBE 1hr and 30 minutes at most not 3hrs. Unfortunately it’s hard for me to straight up say no. And I ended up paying this ridiculous price. During the service I called a different muffler shop and asked about their prices and they gave me an estimate of $250 but at that point these scammers had already started on my car.
It’s very disappointing when a customer leaves us a one star review after everything was fully explained before repairs were even started. I will try to explain this the best way I can for people to understand. A customer came in the middle of the day with no appointment. And asked for a muffler delete. The first correction that needs to be understood as it was more than one muffler. we gave him an estimate of removing the rear exhaust system, and cutting out the mufflers and replacing them with a piece of pipe. The book time to remove the mufflers by Mitchell labor guide is 2.2 hours and that is what we start our estimate with. we charged an additional time to cut the mufflers out and weld them in and after they were welded, everything was painted to match. we also had two technicians working on the vehicle to try to get him out of the shop so we could get back on other vehicles that had appointments. and yes, we did it in a very timely fashion because of 30+ years of experience and having the proper tools to do the job. The Customer was very happy when he left! he also filed a complaint with the Better Business Bureau, which they decided on our side. I do not see anywhere in his complaint that we did a poor job and that we took too long to do it. I will not apologize for the timelines and the level of Repair that we did you get what you pay for. as a customer you cannot approve a job that has been well explained to you in the cost and then complain and ask for a refund after we did the job. if the customer was not satisfied with the quality of the Repair then we would have discussed some sort of refund. Thank you for whoever decided to read this response to the Review.
Took my truck there after other shops were unable to diagnose and correct the problem Jon and his group worked tirelessly to find the issues. I’ll never go anywhere else, Fantastic customer service and their mechanic Billy is very knowledgeable and thorough. Jon is a blessing , thank you Lord for Birch’s Automotive a true gem to the community.
Thank you, David, for the glowing review! We're thrilled to know that our team provided exceptional service. We'll be sure to pass along your compliments to Jon, Billy, and the rest of the crew. We look forward to being here for all your automotive needs!
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